California-focused help drafts · Prepared 2026-11-02. General information, not legal advice or a compliance certification. Agency and legal review are still required.
Golden Heart offers personal-care support in Napa and Novato: bathing, grooming, dressing and familiar daily routines. Discuss exact tasks and availability with the care team. This is nonmedical support, not skilled nursing, diagnosis, medical treatment or emergency response.
Current website starting rates, pending confirmation in writing after assessment: hourly visits $40/hour with a 4-hour minimum; weekly care $38/hour for 20+ hours/week; extended daily care $36/hour for 8+ hour shifts; holidays 1.5 times the rate. In-home assessment is free. The website lists 24 hours' cancellation notice. The signed agreement controls; ask the supervisor about charges, disputes, refunds, insurance coverage or changes. Do not treat these starting rates as a binding quote.
Signed-in family members can ask about invoice number, service period, due date, status, total and amount paid for their actively linked loved ones. A missing record does not prove there is no charge. Outstanding balance is invoice total minus recorded payments; a pending payment may not yet appear. The assistant cannot collect payment, change invoices, issue refunds, promise insurance reimbursement or decide a billing dispute. A supervisor reviews those requests.
Families can view linked loved ones' check-ins in the Family portal. Phone location, manual clock-ins and exceptions can need review; an exception alone does not prove care was missed or misconduct occurred. Ask a supervisor about a specific missed visit, safety concern or schedule change. The assistant does not change a care plan or visit.
California CDSS licenses Home Care Organizations and maintains the Home Care Aide Registry. Verify the organization's exact legal name and aide identity using official CDSS resources. Golden Heart's license or registration status has not been verified by these help documents; do not claim it is licensed, certified or legally compliant.
You may ask Golden Heart's supervisor to review a concern. You may also contact CDSS Community Care Licensing to complain about a home care organization: 844-538-8766 or letusno@dss.ca.gov, or the official complaint portal. Home Care Services Branch general inquiries: 877-424-5778 or HCSB@dss.ca.gov. Contacting the agency is not required before making a regulatory complaint.
Call 911 for a life-threatening or urgent medical emergency. Do not wait for chat or a supervisor reply. The assistant does not diagnose symptoms or give medical advice; a qualified healthcare professional should answer medical questions.
This is an AI assistant. Conversations are saved to your account and authorized supervisors can read them to provide support. Questions and relevant help/invoice context are processed by Lovable AI. Do not include Social Security numbers, payment card numbers, passwords or unnecessary medical details. Ask a supervisor about privacy rights, access, correction or deletion requests. Do not claim HIPAA, CCPA or other legal compliance or promise a legal deadline. These help documents are California-focused drafts, not legal advice or a compliance certification, and require agency/legal review.